Shipping policy

Shipping Policy

Last Updated: 22 July 2026

Thank you for shopping with ALORA. We are committed to delivering your order as quickly and safely as possible. Please read our Shipping Policy before placing your order.

Shipping Destinations

At launch, ALORA currently ships to customers within the United Kingdom only.

If we expand to additional countries in the future, this policy will be updated accordingly.

Processing Times

All orders are processed within 1–3 business days after your order has been placed.

Orders are processed Monday to Friday, excluding UK public holidays.

Once your order has been processed and dispatched, you will receive a confirmation email with tracking information (where available).

Delivery Times

Our estimated delivery time for all products is:

United Kingdom: 6-10 business days

Please note that delivery times are estimates only and are not guaranteed. During busy periods, promotional events, severe weather, courier delays, customs checks (where applicable), or other circumstances outside our reasonable control, deliveries may take longer.

Shipping Costs

Shipping costs are calculated and displayed at checkout unless free shipping is being offered as part of a promotion.

Any applicable delivery charges will always be shown before you complete your purchase.

Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking details (where tracking is available for your shipment).

Please allow up to 48 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete.

If an incorrect address is supplied and your order has already been dispatched, ALORA may be unable to amend the delivery address. Additional shipping charges may apply if an order needs to be re-shipped.

Delayed Deliveries

While we make every effort to deliver your order within the estimated timeframe, delays can occasionally occur.

If your order has not arrived within the expected delivery window, please contact us at support@alorawear.co.uk and we will investigate with the shipping carrier.

Lost or Damaged Parcels

If your order arrives damaged, or if you believe it has been lost in transit, please contact us as soon as possible and, where possible, within 7 days of the expected delivery date.

Please include:

Your order number
A description of the issue
Photographs of any damaged items and packaging (if applicable)

We will work with the courier to investigate and provide an appropriate resolution in accordance with your statutory consumer rights.

Split Shipments

Where an order contains multiple items, they may occasionally be shipped separately. If this happens, you will receive tracking information for each shipment where applicable.

Customs and Import Charges

As ALORA currently ships only within the United Kingdom, customers should not incur customs duties or import taxes on UK deliveries.

Delivery Issues

If your tracking shows your parcel as delivered but you have not received it, please:

Check with members of your household or neighbours.
Check any safe places specified for delivery.
Contact the courier directly using your tracking information.
If you still cannot locate your parcel, contact us and we will assist in investigating the issue.