Contact Information

Last Updated: 22 July 2026

We're here to help. If you have any questions about your order, our products, or your experience with ALORA, please get in touch using the appropriate email below.

Customer Support

For general enquiries, orders, products, sizing, shipping or account support:

Email: hello@alorawear.co.uk

Returns & Refunds

For all return requests, exchanges or refund enquiries:

Email: returns@alorawear.co.uk

Please include your order number in your email where applicable.

Collaborations & Partnerships

For influencer collaborations, ambassador applications, media enquiries or business partnerships:

Email: collabs@alorawear.co.uk

Response Times

We aim to respond to all enquiries within 1–2 business days. Response times may be longer during weekends, public holidays or busy periods.

Business Hours

Monday – Friday
9:00am – 5:00pm (UK time)

Closed on weekends and UK public holidays.

Business Address

61 Bridge Street

Kington

HR5 3DJ

THIS IS NOT A RETURNS ADDRESS, 

If you need to return an item, please contact returns@alorawear.co.uk before sending your order back. Returns sent without prior authorisation may not be accepted.

For more information, please refer to our Shipping Policy, Returns & Refund Policy, Privacy Policy and Terms of Service.