Refund policy
Last updated: 16 July 2026
At ALORA, we hope you love your pieces as much as we do. If something isn’t quite right, we’re here to help. Please read our Returns & Refund Policy below before submitting a request.
Contact Us
For all returns, refunds, or order enquiries, please contact us at returns@alorawear.co.uk.
To help us resolve your request as quickly as possible, please include:
- Your order number
- A brief description of the issue
- Clear photos or videos (where applicable)
Return Eligibility
You may request a return within 30 days of receiving your order.
For the fastest resolution, we recommend reporting the following within 7 days of delivery:
- Damaged items
- Manufacturing defects
- Incorrect items received
- Lost packages
Return Conditions
Unless your item is faulty or incorrect, all returned products must be:
- Unworn
- Unused
- Unwashed
- In their original condition with all tags attached
We cannot accept returns for items that have been:
- Worn or used
- Washed
- Stained or damaged through misuse
- Altered after delivery
Returns sent without prior approval may not be accepted.
Return Process
- Email returns@alorawear.co.uk with your order details.
- Our team will review your request.
- If approved, we’ll provide the correct return address and instructions.
- Once your return has been received and inspected, we’ll notify you of the outcome.
Please allow up to 7 business days for return requests to be reviewed.
Return Shipping
Customers are responsible for return shipping costs unless the item is:
- Faulty
- Damaged on arrival
- Incorrectly supplied
If the return is due to an ALORA error, we’ll arrange an appropriate solution at no additional cost.
Refunds
If your refund is approved:
- Refunds will be issued to your original payment method.
- Refunds will be processed in the original purchase currency.
- Processing times vary depending on your payment provider.
Shipping charges are non-refundable unless the return is due to our error.
Non-Returnable Items
Returns and refunds cannot be accepted for:
- Items returned after the 30-day return period
- Products damaged through normal wear or misuse
- Deliberately damaged items
- Orders where incorrect shipping information was provided by the customer (including incorrect addresses or phone numbers)
If your item has a genuine manufacturing fault, please contact us and we’ll be happy to help.
Order Cancellations
Orders may be cancelled for a full refund only while they remain in the “In Review” stage.
Once production has begun, we may no longer be able to cancel your order or provide a full refund.
If you need to cancel your order, please contact hello@alorawear.co.uk as soon as possible.
Production & Shipping Delays
We work hard to process and dispatch all orders as quickly as possible. While most orders are shipped within our estimated processing times, occasional delays may occur during busy periods or due to circumstances outside of our control.
If your order is delayed, we’ll keep you informed and do everything we can to resolve the issue as quickly as possible.
If you have any questions about your order status, please contact us at hello@alorawear.co.uk, and our team will be happy to assist.
Lost Packages
If your parcel is confirmed as lost in transit, please contact us within 7 days of the estimated delivery date.
We’ll work directly with the shipping carrier to investigate and provide an appropriate resolution as quickly as possible.